Understanding technology as an experience

Storyboards and scenarios were two of the most used tools during this project. Since the first visit, the way in which the Health Navigators (HNs) and the Srishti Students engaged, was by sharing their hobbies through telling stories and drawing them down. The panorama wasn’t different when we talked about technology.

The fact that the NGO is providing the HNs with tablets, and the solutions were expected to be embedded in their platform, didn’t restrict us to come up with ideas, neither to specify the solutions. In fact, the ideation exercises we conducted started with scripts and storyboards about the immediate context of the HNs, instead of ideating on top of the tablet itself. Our approach allowed us to discover, throughout the process, how the apps, or the features of the tablet could be part of real life situations, and not accommodate people’s realities to the use of a technological platform.

Crafting technology was a revealing process. The students and the Health Navigators built artifacts using cardboard and paper, as one of the exercises to come up with ideas. When presenting those to the group, they simulated interactions with the tablet, as part of explicit narratives they were gradually creating.

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Finally, the outputs of the students reflect ecosystems of interactions that will help the health navigators to improve the service they provide. They did work on the specifications around the apps for the tablet, but they also left open space to think on new interactions that can be unfolded from the use of the tech.

Th Health Navigators and the students are familiar with the concept of device and screen, and we helped them to also be familiar with the possibilities to use the device as tools to unchain social interactions. By understanding technology as an experience, we did not identified the capacity of the technology to enhance human interactions, but we identified the capacity of the HN’s and the students to envision how their own capacities can be augmented with the use of technology.

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